Shipping policy

At MATTHEW FLEMING STORE, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping & delivery policy for all online orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing storage time and ensuring you receive ocean-fresh goods.
2. International Shipping & Delivery Time
We offer worldwide shipping for all seafood products. Our standard international shipping normally takes 7–14 business days to arrive, depending on your destination country, local logistics efficiency and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees (No Hidden Charges)
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or processing fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs and delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized fresh-keeping, shockproof and leak-proof packaging for all orders. Our customized packaging effectively maintains low temperature and product freshness during long-distance transportation, preventing damage, deterioration or leakage in transit.
For high-value orders, we provide optional shipping insurance at checkout, covering unexpected loss or damage during delivery to protect your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the package and products upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse signature for the parcel, and contact our customer service immediately.
If you find any product quality problems or defects after signing for the package, please submit a support request with detailed photos/videos to our team within 48 hours of delivery. We will verify the issue quickly and provide professional solutions including refund, replacement or other after-sales services.
7. Customer Assistance
If you have any questions about order processing, shipping time, customs clearance, packaging or after-sales issues, feel free to contact our support team anytime. We will respond to your inquiries promptly and solve your problems efficiently.
MATTHEW FLEMING STORE always strives to optimize our logistics system and packaging technology, aiming to bring you a safe, fresh and worry-free global seafood shopping experience.